Not sure what your cover pays for? Neither are most people on their first call.
Here’s how each funding stream works — in plain words, with the numbers we can share up front. If you want us to check your specific cover, we’ll do it with you, at no cost, before your first appointment.
Book a time — we’ll sort the funding together →You never pay for a session you didn’t know the cost of.
We tell you the gap in plain words before your appointment. If your cover doesn’t stack up, we’ll say so and help you think about alternatives.
How each one works
Mental Health Care Plan (up to 10 psychology sessions/year, [VERIFY]), Chronic Disease Management (up to 5 allied sessions/year across all disciplines combined), and Better Access.
See Medicare →Private health extrasPhysio, OT, and speech usually covered; psychology varies. HICAPS on the day.
See private health →DVAGold Card holders and White Card holders (for accepted conditions). No out-of-pocket cost — we bill DVA at the fee schedule. [VERIFY] provider registration.
See DVA →WorkCoverNSW icare / SIRA — for workers with an accepted claim. We handle case-manager approvals and reports. [VERIFY] SIRA provider status per clinician.
See WorkCover →CTPFor people injured in a motor vehicle accident. Through your CTP insurer or icare Lifetime Care for more serious injuries.
See CTP →EAPEmployee Assistance Programs. If your workplace offers one, mention it when you book.
See EAP →Self-fundedNo referral needed. Fee stated up front. Some private health funds rebate part of the fee.
See self-funded →NDISSelf, plan, and agency-managed ([VERIFY]). At or under the NDIS price cap. Reports for plan reviews at no extra charge.
See NDIS →What we won’t do with your funding
We won’t upsell you into sessions your plan doesn’t need. We won’t recommend a discipline unless we honestly think it will help. If we don’t accept your funding stream, we’ll say so on the first call and help you find a clinic that does.
For NDIS clients specifically: we won’t bill for “case conferencing” hours you didn’t consent to. Reports for plan reviews are included in your session hours, not a separate charge that eats your budget. If we’re seeing your child weekly and you’d rather it be fortnightly, we’ll say so if we agree.
Common funding questions
Fees are set per discipline and per session length — see the individual funding pages for specifics. Ranges: adult psychology sessions typically $[range TBD]; paediatric OT/speech typically $[range TBD]; physio typically $[range TBD]. We tell you the actual figure before your first session. [VERIFY all fee figures before publishing]
Some clients stack them — for example, a Medicare CDM plan for physio and self-funded psychology. We work out with you what covers what.
For most services, no. Bulk-billing means the Medicare rebate is the total fee — with no gap. Our fees typically include a small gap above the Medicare rebate. We tell you the gap in plain words before you book.
Tell us. We can talk through options — reduced-fee slots when they’re available, fewer sessions spaced further apart, or a discipline swap if the goal can be reached differently. We’d rather work it out with you than lose you to a “no”.
Not sure which applies to you?
Call us on 1300 615 193. We’ll work it out with you in about ten minutes. No charge, no obligation.