A referrer sees a receipt within two business days — every time.
GPs, NDIS Support Coordinators, Plan Managers, school wellbeing teams, and allied health colleagues can refer to any of our four disciplines. We acknowledge every referral within two business days — matched to a clinician, first appointment offered, timeline for the first update.
What we commit to
Two business days.
Every referral gets a Referral Received acknowledgement within two business days — including who we’ve matched them to, the first appointment offered, and when to expect the first update. If we can’t take a referral (waitlist, discipline unavailable, out of scope), we say so in the same window and suggest an alternative.
Structured updates, not free-text.
After session 1 and at agreed milestones, you receive a one-page structured update — sessions attended, currently working on, team involvement, care plan status, any action needed from you. Not a five-page letter you don’t have time to read.
We won’t share clinical detail without written consent.
Updates describe shape and status, not clinical content. If you want to speak with the clinician, you have the direct line.
We refer back.
If your patient or participant needs something outside our four disciplines, we hand them back to you the moment the piece we do is finished.
Meet our clinicians
Send us a referral
No login, no account. Acknowledgement within two business days.
Something we can help with?
Send us a referral, or ring our intake coordinator directly on 1300 615 193.